Refund and Return Policy

Refund and Return Policy:

You have the right to cancel your order within 30 days if the item is damaged. You also have the right to regret your purchase and return the product, without having to give a reason, within 7 days.

The deadline for requesting cancellation of the order is 30 calendar days, in the case of damaged items, and 7 calendar days, in the case of regret, counting from the date on which you, or the third party appointed by you, took possession of the product. delivered.

To access your right to return, you must inform us of your decision by means of an explicit statement.

You can send us the statement by email at globodracx@gmail.com.br

We will reimburse you within 30 days from the date we receive the returned products. We will refund you using the same payment method you used to confirm your purchase. You will not have to pay additional fees to receive your refund.

Conditions for receiving a refund:

For products to be eligible for return, it is necessary that:

• The items were purchased in the last 30 days
• Products are in their original packaging

The following products cannot be returned:

• Products manufactured to your specifications or clearly personalized.
• Products that, due to their nature, are not eligible for return, such as goods that deteriorate quickly or are past their expiration date.
• Products that have been unsealed after delivery and cannot be returned for sanitary or hygiene reasons.
• Products that, due to their nature, were, after delivery, inseparably mixed with other items.

We reserve our right, at our sole discretion, to refuse to return any products that do not comply with the above conditions.

Returning the products

You are responsible for the costs and risks involved in returning the goods to us. You must send the products to the following address:

Rua Por-do-Sol 284 CEP: 32050095 - Contagem, Minas Gerais

We are not responsible for merchandise lost or damaged during the shipping process of returned products. Therefore, we recommend that you hire a traceable and insured delivery service. We cannot issue a refund if we do not have access to the product invoice and proof that the returned items reached us.

Gifts:

If the products were advertised as gifts at the time of purchase, and then shipped directly to you, you will receive credits for the value of the returned product. Once the returned merchandise is received by us, a credits certificate will be sent to you.

If the products were not disclosed as a gift at the time of purchase, or if the person who gave you the gift did not send the product directly to you, we will issue the refund on behalf of the person who sent you the gift.

Contact us

If you have any questions about our Refund and Return Policy, please contact us by email at globodracx@gmail.com.br