Shipping Policy

LAST MODIFICATION: February 21, 2024

, referred to as "we" and "us", operates the website ( grupodracx.com.br ) called "Site". By placing an order through this website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.

1. General

Subject to stock availability, we make an effort to maintain accurate stock numbers on our website. However, occasionally an error may occur in our stock count, leading to a situation where we are unable to fulfill all of your items at the time of purchase. If this occurs, we will deliver available products and contact you to determine whether you would prefer to wait for a restock or receive a refund.

2. Shipping costs

The shipping cost is calculated during the checkout process, based on the weight, dimensions and delivery location of the items in the order. Payment for shipping will be added to the total purchase price and will serve as the final cost for the customer.

3. Returns

3.1 Return due to change of opinion

At , we are happy to accommodate returns based on a change of mind as long as the return request is received by us within 7 days of receiving the item.

The item must be returned in its original packaging, unopened and in suitable condition for resale.

The customer will be responsible for paying return shipping and must arrange shipping at their own expense.

Once your return is received and accepted, we will process a refund in the form of store credit toward a future purchase. Generated by Termzy.io . We will notify you via email once the process is complete.

Please note that whilst we will refund the value of returned goods, we will not refund the shipping costs that were originally paid by the customer.

3.2 Warranty Returns

is committed to fulfilling all legitimate warranty claims, but they must be shipped within 90 days of receipt of items.

To facilitate the return process, customers will need to pay for shipping in advance, but will refund the cost upon a successful warranty claim.

Once you receive items returned for a warranty claim, they aim to process them within 7 days.

When confirming your warranty claim, you will have the option to choose between:

Refund to the payment method used;
A store credit refund;
Receive a new item (if stock is available).

4. Delivery conditions

4.1 Internal Transit Time

Typically, delivery of domestic shipments takes 2-7 days.

4.2 International transit time

International shipping typically takes 4 to 22 days in transit, with the exact duration depending on the carrier you choose. An accurate estimate can be provided during the checkout process when selecting a carrier.

4.3 Shipping time

Orders typically ship within 2 business days of receiving payment.

The warehouse operates from Monday to Friday during normal business hours, except national holidays when it is closed. During these holidays, measures are taken to minimize shipping delays.

4.4 Change of delivery address

Regarding requests to change the delivery address, we may change it before sending the order.

4.5 Mailbox sending

will only use postal services for delivery to PO Box addresses. Mail services are not available for these types of addresses.

4.6 Sending from military address

Shipping packages to military addresses is possible with USPS, but postal services do not offer this service.

4.7 Out of stock items

If an item is unavailable, we will process the cancellation and refund of the out-of-stock item and ship the remaining items in the order.

4.8 Delivery time exceeded

Please contact us if the delivery time exceeds the expected delivery time so we can initiate a consultation.

5. Tracking Notifications

Once the order is dispatched, customers will receive a tracking link that will allow them to monitor the status of the shipment as updated by the shipping provider.

6. Packages damaged in transit

In the event of a package damaged during transit, please reject it from the carrier if possible and contact our customer service team. If the order was delivered in your absence, please inform our customer service team for further instructions.

7. Duties and Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of merchandise as displayed on the website.

7.2 Import Duties and Taxes

For international deliveries, there may be import duties and taxes that need to be paid. A form will pre-calculate these fees and present them during checkout, offering customers the option to pay in advance or separately upon arrival in their destination country. A form strongly suggests prepaying duties and taxes as it speeds up the delivery process and reduces the risk of customs delays.

If a customer chooses not to pay duties and taxes upon arrival, merchandise will be returned via email at the customer's expense. The customer will receive a refund of the value of the product, minus the cost of return shipping. The initial shipping cost will not be refunded.

8. Cancellations

You can cancel your order at any time before shipping. However, if your order has already been dispatched, please see our refund policy for more information.

9. Insurance

Insurance coverage for loss and damage to packages is up to the value declared by the carrier.

9.1 Process for orders damaged in transit

We will process a refund or replacement once the carrier has completed its investigation of the claim.

9.2 Process for orders lost in transit

Once the carrier has finished investigating the claim, we will issue a refund or replacement.